Can I keep final recipients informed about the status of their shipments?
Can I personalize documents under my company name?
What types of users exist in Vonzu?
Can files be imported into the system? Is there a specific template?
Can I export the information of my expeditions?
What are the parameters that the optimization tool takes into account?
What does the Gantt chart of the map show?
Can I view the geolocation of drivers in real time?
How can I use the optimization tool if I have deliveries from 2 different locations?
Can I know the percentage of accuracy in the geolocation of an expedition?
Can I have statistics on my operations?
Is it possible to print a waybill?
Is it possible to associate deliveries to each warehouse?
Can you bill through VONZU?
Is there a client limit?
Can my B2B clients access the information in real time?
Can I export Analytics?
Can there be a percentage greater than 100 in Analytics < Driver time control?
Can drivers exchange expeditions with each other?
How can I associate a pickup with a delivery?
Can I keep final recipients informed about the status of their shipments?
Of course! At Vonzu we give a special focus to the customer experience. Delivery is a crucial part of a buying process, and poor delivery can determine your customer's overall experience. Thanks to our real-time tracking, we keep the user informed at all times about the status of their order and we increase the brand recognition of our customers and partners. Provide your customers with an exceptional delivery service with one of our options:
Notifications to the final recipient via email or SMS
Tracking of the shipment through a tracking link
Qualification of the delivery service (transport, assembly, installation, etc.)
Complete customization: texts and style with white label
We can configure the sending of automatic notifications by email or SMS in various steps of the delivery (when it is delivered, it is completed or there is an incident). In these notifications, a tracking link is always included, where your customer can monitor any changes in the status of their order in real time.
Thanks to our communications module we have seen reductions of up to 30% in calls in customer service from our clients.
Can I personalize documents under my company name?
Yes, there is the possibility that we personalize your domain with the white label, this includes any document visible to your clients or final recipients. Add your logo and corporate colors for the following elements:
Everything related to the customer experience: email notifications, text notifications by SMS and tracking link
Delivery notes or PODs Waybills
Labels
Invoices
What
types of users exist in Vonzu?
Currently, there are 3 groups of users with access to the platform: Admin, Warehouse Admin and Warehouse User, each with different permissions and roles.
Groups:
Admin: Has all permissions, views everything.
Among other things, you can: parameterize the domain, create agencies, vehicles, rates, clients, operators, see all the expeditions of all the agencies, consult analytics, etc.Warehouse Admin: It is an intermediate role.
It displays all the information of the warehouse (agency) in which it is linked.
You have control only over your agency(ies) (we can set you up with more than one agency).
For example: a warehouse admin configured in the Barcelona agency will only see shipments from Barcelona, but not those from the Madrid warehouse.Warehouse User– This is the role with the least permissions. Act on the expeditions tab. The main functionalities of this role are:
Click and scan packages to see the information of the shipment or change its status.
Control and manage the entrances and exits of an agency.
The admin and warehouse admin have almost all permissions in terms of reading and editing, both can configure the entire domain or their agency depending on their role.
These are the standard users on Vonzu. There is the possibility of creating new user groups with custom permissions. If you are interested, consult the conditions with your administrator in Vonzu.
Canfiles be imported into the system? Is there a specific template?
Of course! Shipment files can be imported in CSV format, for which there is a generic Vonzu template that can be downloaded from the List of shipments > Import CSV > Download CSV template section.
There is also the possibility of importing dispatch files in TXT format or adapting the template to a specific format through a little development.
Check here how to import expeditions through CSV files.
*NOTE: If you want to import configuration data such as drivers, customers or vehicles via file, please contact your Vonzu administrator.
Can I export the information of my expeditions?
Of course. You can export any information related to the expeditions in CSV format. To do this, you can go to the List of expeditions section, filter by the period of time or the criteria you consider, and then go to the 3 points in the upper right corner and select the option:
Download CSV of the selection: will download a file with all the fields linked to an expedition that are in Vonzu.
Download CSV of the selection (custom): Through a pop-up, you can select which fields you want to download from the previously selected expeditions. Then we click on “Generate file” and, once generated, click “Download”.
What are the parameters that the optimization tool takes into account?
The optimization algorithm takes into account different parameters:
Vehicle capacity: Volume, weight and shipment limit.
Vehicle profile: Car, bike (or scooter) or on foot.
Traveling 10 km by car is not the same as walking, driving times are very different.Available drivers and working hours.
Delivery time slots for shipments.
Measurements of shipments: Volume and weight.
Skills: In the case of deliveries with characteristics, the optimizer makes the match between the expedition and the vehicle that can transport it.
Example: we transport food that must be "cold" and the optimizer makes a match with the vehicle that has the "cold" skill.Time per stop: Time that elapses from when a driver stops his vehicle until he gets back on it once the delivery has been made.
*NOTE: If there are 2 deliveries to the same address, the stop time is unique. That is, if stop time = 5 min, for 2 expeditions it is still 5 min, not 10 min, since once you enter a building it does not take twice as long to knock on 2 doors, but the time is practically the same except , at most, 1 or 2 minutes apart.Driving time: Time that elapses when moving from one point to another.
We take into account the average traffic according to the time the route is calculated. In this way, we can calculate the average speed at which people drive at a certain time on a road. Driving along the M-30 at 4 in the morning is not the same as at 8:30 in the morning, the average speed is very different depending on the average traffic of each hour.
Distances: Proximity between delivery points.
For this reason, the more information entered into the system, the more accurate the route optimization will be.
What does the Gantt chart of the map show?
Thanks to the Gantt chart, you will be able to see the order of the routes that you have created or optimized in Vonzu. At the ends of the page, you will see a warehouse icon: this indicates the start and end time of each route.
In the center of the page is the box of all the expeditions included in the route of each driver. Hovering over the icon, you can view the information on each of these deliveries and their ETA (Estimated Time of Arrival or expected time of arrival). With this diagram, you will be able to control if the driver follows the route optimized with VONZU and visualize the progress of the expeditions completed correctly and with incidents.
Our Gantt offers you all the details of your routes!
Find out more in our How to visualize optimized routes.
Can I view the geolocation of drivers in real time?
Yes, thanks to the use of the Vonzu mobile app. As long as the driver accepts the geolocation permissions, either always or only when using the app, the back office manager will be able to view the real-time geolocation of all drivers (own or subcontracted). This information is available on the live map. As long as the driver icon is in the shape of a globe or inverted teardrop, it will symbolize the exact location of the driver based on the location of their mobile device. If geolocation is not allowed, the driver's icon will be circular.
To activate geolocation it is necessary:When installing the app, you must accept the geolocation permission
That the driver has the GPS of the mobile phone active at the time of delivery
Have enough mobile data to keep the connection active
*NOTE: it is not necessary to have a large amount of data, simply check that the contracted Internet has not run out on the day of delivery. If so, updates will occur automatically when a connection spike is detected or the driver connects to a Wi-Fi network. In that case, the location of the connection time will be remembered until a new stable connection is detected.
How can I use the optimization tool if I have deliveries from 2 different locations?
In this case, it will be necessary to make as many optimizations as there are exit points, one for each location. You can select the agency (warehouse) in the map filters and then optimize the shipments of that agency based on its available drivers. Each agency is understood as the starting and ending point of all the routes.
Can I know the percentage of accuracy in the geolocation of an expedition?
The answer is yes. Through the "Geolocation" filter in the list of shipments you will see if a delivery is geolocated in the following way:
Exact: Geolocation quality between 75-100%.
Approximate: Geolocation quality between 25-75%.
Without geolocation: Quality of the geolocation lower than 25%, the address does not exist or is misspelled and, therefore, it could not be geolocated on the map. You can edit the shipping address from its details, where the platform itself will suggest possible addresses with autocompletion of the fields.
In the list, the address icon of each expedition is displayed in one color or another depending on the quality of its geolocation.
Can I have statistics on my operations?
Yes, thanks to the Analytics you can have total control over the performance and performance of your operations. In it you will find graphs and KPIs on service quality, shipments, clients, logistics operators, agencies, productivity of your drivers, etc. You can even customize these metrics and calculate your own lead times.
Is it possible to print a waybill?
Of course. You can print a waybill for each of your drivers (driver filter) from the list of shipments. To do this:
Select the expeditions you want to have on the route (we can filter by driver)
Click on the 3 points (...) in the upper right corner
Select "Download route sheet"
Fill in the necessary information in your document
Click Click Generate and then Download and... You will now have your PDF roadmap ready to print!
*NOTE: In case of having the route optimized, the order of the expeditions in the waybill will follow the order of delivery.
Is it possible to associate deliveries to each warehouse?
Yes. When creating new shipments, you can select the "Destination Agency", referring to the last warehouse that shipment passes through before being delivered to the final customer's address. The Agency of Origin is used when merchandise is transported from a central warehouse to another closer to the address of the final recipient (internal transport / dragging). For example, I receive merchandise in Madrid, I distribute it to warehouses throughout the peninsula and, from there, it is delivered to each address. Beforehand, all agencies must be created from the Settings > Agencies tab. It is also possible to set up an automatic agency assignment. By drawing an area of action within an agency, all shipments that are geolocated within that area will be automatically assigned to the corresponding warehouse. For more information click here.
Can you bill through VONZU?
Yes. We have a billing module from where you can issue invoices for your clients related to shipments managed through the platform. It is important that the shipments to be billed meet 3 requirements:
Be associated with a client
Be completed (the service is done)
Have an associated rate (price)
Is there a client limit?
No, you can create and configure as many clients as you need in Vonzu.
At Vonzu we differentiate between the client and the final recipient. The client is the B2B company for which the distribution is being made, especially in the case of Logistics Operators. The final recipient is the person who receives the package, for example, who makes the purchase in an ecommerce to receive the package at home.
You can link each expedition with the client (B2B) for which you are making the delivery. Additionally, when creating a client, it asks for a username and password. This is because customers can access their own Vonzu platform and see only shipments assigned to their customer. They only display the shipment list tab from where they can check the status of each order (in configuration they have the Support part).
The person in charge of the domain has total control over these credentials, that is, he is the one who provides the username and password, the client cannot change it and, therefore, access can be assigned or blocked whenever desired (either by disabling login or changing the password).
Can my B2B clients access the information in real time?
Of course. Your customers can access platform VonzuIn it, they will see the shipments that you as a logistics operator are distributing for them, they will not see the rest of the shipments corresponding to other clients. On their platform they will have the list of shipments with the real-time status of each of their deliveries or returns, they will not be able to edit the information of the orders or the data referring to your operations (drivers, agencies, etc.).
To do this, you must previously create each client in the “Clients” tab and provide them with their access credentials (username and password, the domain is the same as the one you use as a Vonzu client).
Can I export Analytics?
Yes, with our Extended Analytics option, available in the highest plan, you will be able to download information, KPIs and graphs related to the shipments of the selected dates in Excel.
In case you have a lower plan, remember that you can download the CSV of a selection of expeditions and then analyze that information. If you want more information about this option, click here.
Can there be a percentage greater than 100 in Analytics < Driver time control?
This occurs when a driver makes more deliveries than assigned on our platform. It is quite common that expeditions are added to a driver throughout the day, so that if he is assigned 40 expeditions (100%) he can end up doing 42, it is in this case when a percentage exceeds 100% or the sum of the percentage that appears in the “% Completed” and “% Incidents” column exceeds 100%. We can see the assigned expeditions in the seventh column and the actually completed ones in the Progress column. In the following image we see some examples:
Can drivers exchange shipments between them?
No, it is not possible for drivers to exchange shipments with each other from the app. What they can do is “steal” expeditions by scanning a partner's package. In this case, a pop-up appears warning that the package is not yours and, by pressing accept, you can assign it to yourself. Additionally, traffic managers can change the driver that was assigned to an expedition from the back office: editing in the list of expeditions or on the map.
How can I associate a pickup with a delivery?
When we must pick up a package to later deliver it, we have to relate both shipments so that the optimizer understands that it must first do the collection and then the delivery. For example, pick up an order at a restaurant and deliver it to the customer's home.
So… How do we link a pickup with a delivery?
If shipments enter the system through integration or file, the linked collection and delivery must have the same reference. We allow duplicate references only when one refers to a pickup and the other to a delivery.
If the shipments are created manually in the system, either from the list of shipments or from the header.
In this case, we write the reference of the order and, when we create the next shipment of the other type (pickup / delivery), we repeat this same reference. If we have created a collection first, now we will have to fill in the delivery form, and vice versa, if we first create the delivery, the next form that we complete will be the collection form.
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