New analytics

The new Analytics module seeks to offer complete and robust metrics on the performance of a domain. 

Among the many novelties that we offer you, the most notable are: 

• Personalized calculation of the quality of the service. 

• Customizable metrics per domain according to the states that you want to view.

• Analysis of the lead times, that is, the times that pass between one state and another. 

• New graphics more information and filters. 

Thanks to this new module, measuring and making decisions about your operations has never been so easy.  

Currently 

When accessing Vonzu we currently see two tabs: "Summary" and "Drivers' time control".

Summary

tab In the first tab “Summary” we find a summary of all operations with data, graphs and KPIs. Remember that you can filter the data by choosing a specific day or a range of dates. 

First of all, we find a general information header followed by 3 graphics. Let's see what each part means: 

1. We can filter by:

   1. Origin

   2. Agency Destination Agency

   3. Customer

   4. Driver

   5. Logistics Operator

   6. Type of Service

* NOTE: The KPIs/Graphs will be updated with data based on the new filter/s. We can filter by more than one criteria at a time. 

2. Date selector: By default, yesterday will appear selected.

   1. Starting from the current day (inclusive) cannot be selected.

   2. If a user selects more than one day, the data that will be shown in all the KPIs and the graphs will be the accumulated ones.

3. In the 3 dots (...) in the upper right corner, the following options appear:

   1. Download custom report
      * If you want to have the option to download a report, talk to your domain administrator.

   2. Configure Analytics: By clicking you will access the configuration pop-up. 
      *This setting applies to the entire Analytics module, not just the first Summary tab.  

*Warning* Analytics tab settings are unique per user, not per domain. 

1. Based on what Quality in a domain:

2. Based on your SLAs: If estimated dates are applied to expeditions, for example, since its creation, it is delivered in 3-5 days. This can be done from Service Types. We will differentiate the expected delivery date from the actual delivery date. 
   * If you do not have an established system of estimated dates, nothing happens if you leave this check activated, simply the days that are added are equal to 0, it will not interfere with your metrics.  

3. Based on the range of delivery hours: It takes into account whether the shipment is completed within the agreed time slot. 
   * If you do not have time slots in your operation, nothing happens if you leave this check activated, it will not interfere with your metrics, since delivery is free, it has no time restriction, it will not interfere with your metrics.

2. Statuses shown in the graphs: From the drop-downs it is defined which statuses are considered Incidents and Pending. For example: in Pending we can add In Distribution, In Transit, Concerted, etc. 

3. Graphs Lead Time Lead times are the measurement of the time that passes since an expedition passes from one state to another. We can measure, for example, how long it takes from when an expedition is put into Delivery until it is Completed. 

   1. By default, the lead time of "Delivery Lead Time" will appear from "In delivery" to "Completed".

   2. As many Lead Times as the user wishes can be added by clicking on the “Add Lead Time” button. 

4. Cancel / OK:

   1. If the user selects “Cancel” or closes the pop-up, the entries will not be saved.

   2. If the user selects “OK”, the configuration will be saved in all the tabs of this module (Summary, Time Comparisons, Productivity, Heat Map) and the graphs of the current page will have to be reloaded.

Analysis of KPI's

Generic KPI:

• DoD: Day over Day → Daily

• metrics WoW: Week over Week → Weekly

• metrics MoM: Month over Month → Monthly

metrics Total volume: KPI whose value is the total number of expeditions with at least 1 status change . That is, dispatches operated, in motion, those that change status at least once, are taken into account. Repeated expeditions and the status of “Created” (no movements yet) are not included.

Completed: Total number of completed expeditions.

Pending: Total number of pending expeditions. Some statuses or others will be taken into account based on what has been configured as "Pending" in the configuration menu. 

Incidents: Total number of expeditions with an incident. Some states or others will be taken into account based on what has been configured as "Incidence" in the configuration menu. 

Delivery Attempts: This number is based on the delivery attempts of past (now completed) and not yet completed expeditions.

• 1 IE: Number of expeditions with only 1 delivery attempt

• 2 IE: Number of expeditions with 2 delivery attempts

• +2 IE: Number of expeditions with more than 2 delivery attempts 

• Average: Average number of IEs per shipment

Quality: It is the total expeditions completed without problems (max 1 delivery attempt or no delays with the customer).

expeditions Graph

• The expeditions are shown in a bar chart whose axes represent: 

  • Left: Volume of expeditions

  • Lower: Will change depending on the filter we select (customer, driver, logistics operator...)

  • Right: Indicates the percentage of quality

• Each of the bars , represents the number of expeditions in total. 

• Each bar is divided into three colors, corresponding to the expeditions that are in each state: Completed, Pending and Incidents.

• Quality is displayed as points. 

• It can be filtered by the following options: 

  • Origin

  • Agency Destination Agency

  • Type of Service

  • Driver

  • Logistic operator

Detail of Incidents

We found 2 graphs: 

• The upper one shows uncompleted expeditions that have suffered an incident and the weight of each type of incident

• The lower one shows completed expeditions that have suffered an incident and the weight of each type of incident

Lead Time

The Lead Times allow the measurement of the time that passes between one state and another. 

By default, the “Delivery Lead Time” appears, which is the time defined between the “In delivery” status and the “Completed” status. 

Each user can create as many lead times as they want, according to those that fit their operations. If you want to add more lead times, we can do it from the configuration menu in the 3 points in the upper right corner. 

The Lead Times chart is a bar chart whose axes represent: 

• Left: Hours

• Bottom: Will change depending on the filter we select (customer, driver, logistics operator...)

Each configured lead time will appear in a different color.